Since Gigabyte doesn’t have an onboard app connected to your laptop’s warranty and information, you’ll have to provide proof of purchase when you register your product via the product registration website. The Gigabyte Aero 15 OLED comes with the same one-year limited warranty that all Gigabyte / Aorus laptops come with. I’ve never experienced anything like this in my time doing our Tech Support Showdown reports. EST, and guess what happened? I was on hold for 1 hour and 25 minutes once again without a representative in sight before I decided to hang up. My third and final call took place at 5:00 p.m. No one answered the phone, and there was no way a queue of people that long formed right after they opened. the next day, which is right when the call center opens I was on hold for 1 hour and 27 minutes before I decided to hang up. I am still waiting to hear back from this person. Then they explained that there’s another laptop expert not currently available, but they forwarded me to the expert and let me leave a voicemail, which I did.
#1 hour shipit how to#
I finally got to ask, “how do I change the touchpad sensitivity?” It took 4 minutes of the representative jumping me through hoops in the Gigabyte Control Center before they eventually said they didn’t know how to help.
It took 47 minutes to get someone on the phone. I decided to stay on the call to see how long it would take. However, after about seven minutes or so while waiting, I was offered to either leave a message or be placed in a call queue so they could call me back when my turn came up it’s a nice option. EST, which took a while to connect, but I was warned that call times would be longer due to COVID-19 safety rules. If you’d rather have a direct conversation over the phone, you can hit up Gigabyte / Aorus’ customer service line at 62, which has call centers located in California, USA and operates 11:30 a.m. with clear instructions on how to do it correctly. Fortunately, I received a response the same day at 8:37 p.m. There was an automatic message stating that they’d get back to me within one business day. I moved over to Facebook next, and asked, “How do I change the touchpad sensitivity?” at 2:10 p.m. I tried Twitter first, and asked, “How do I change the performance on my laptop?” at 12:29 PM on a Wednesday. Oddly enough, the Aorus Facebook account and the Gigabyte Twitter account are the only ones with open DMs, while their counterparts are closed. You won’t find any other contact info in the support section of the website, but you can find info in a separate section labeled “Contact Us.” There, you’ll find the phone number (62) as well as links to their Facebook and Twitter. However, this is no optimal choice to get in touch with Gigabyte / Aorus. I asked, “How do I change the Azure AI setting?” They responded with the correct answer, albeit 14 days later. After all of that, it lets you ask a question, but before it does, it warns you that it’ll take three to seven business days for you to get a response. Then it asks you for the CPU model, memory size and operating system. Before you submit a question, you must choose a question category, a product category and a model name. Gigabyte / Aorus doesn’t have a live chat, so I had to submit my question via a website prompt, which forced me to log in.